IT Support Officer/Consultant
IPSA requires the services of an experienced IT Support Officer/Consultant, the main purpose of the IT support role is to maximize the computer system capabilities to ensure end users can accomplish organisational goals.
This includes receiving, prioritising, documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual to give hands-on help at the desktop level.
MAIN DUTIES AND RESPONSIBILITIES
Field incoming help requests from end users via both telephone and email work requests
Document all pertinent end user identification information, incl name, department, contact information, and nature of problem or issue
Evaluates expansions or enhancements by studying work load capacity of computer system
Achieves computer system objectives by gathering data; identifying and evaluating options
Confirms program objectives and specifications by testing new programs; comparing programs with established standards; making modifications
Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications
Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs
Maximizes use of hardware and software by training users; interpreting instructions; answering questions
Maintains system capability by testing computer components
Prepares reference for users by writing operating instructions
Maintains historical records by documenting hardware and software changes and revisions
Maintains client confidence and protects operations by keeping information confidential
Knowledge and Qualifications
Relevant IT related degree or diploma, at least 2 years working experience
Experience with desktop operating systems incl Windows XP, and Mac OS X
Closing date for applications is 4 January 2016.
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